Refund Policy
Refund Policy
At American Prime Shop, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return most items for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Refunds
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at the details below.
Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable products
- Perishable goods
- Personal care items
Contact Us
If you have any questions about our refund policy or need to initiate a return, please contact us:
Email: info@americanprimeshop.com
Phone: +1 (307) 393-6542
We will respond to your inquiry within 24-48 hours.